Frequently Asked Questions

The KONAMI Games Store is an official web store where you can purchase in-game items at a discount compared to purchasing them directly in the game.

Items purchased will be added to the game account linked to your KONAMI ID.
Only residents of supported countries can make purchases.

[Supported Countries]
Japan
United States of America
Hong Kong

The following titles are supported by the KONAMI Games Store in Japan:

[Supported Titles in Japan]
・プロ野球スピリッツA (iOS/Android)
・実況パワフルプロ野球 (iOS/Android)
・パワフルプロ野球 栄冠ナイン クロスロード (iOS/Android)
・eBaseball™: MLB PRO SPIRIT (iOS/Android)
・eFootball™ (iOS/Android/Steam)
*eFootball™ (PlayStationⓇ5 / PlayStationⓇ4 / Xbox Series X|S / One / Windows) is not supported.
・eFootball™ CHAMPION SQUADS (iOS/Android)
・Jリーグクラブチャンピオンシップ (iOS/Android)
・麻雀格闘倶楽部Sp (iOS/Android)

The following titles are supported by the KONAMI Games Store in United States of America:

[Supported Titles in United States of America]
・eBaseball™: MLB PRO SPIRIT (iOS/Android)
・eFootball™ (iOS/Android/Steam※)
※eFootball™ (PlayStationⓇ5 / PlayStationⓇ4 / Xbox Series X|S / One / Windows) is not supported.
・eFootball™ CHAMPION SQUADS (iOS/Android)

The following titles are supported by the KONAMI Games Store in Hong Kong:

[Supported Titles in Hong Kong]
・eFootball™ (iOS/Android/Steam※)
※eFootball™ (PlayStationⓇ5 / PlayStationⓇ4 / Xbox Series X|S / One / Windows) is not supported.
・eFootball™ CHAMPION SQUADS (iOS/Android)

Yes, if you live in Japan, you need to register a KONAMI ID to use the KONAMI Games Store.
You must link your user ID for the game app in question to your KONAMI ID and register with the respective points site.
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・プロ野球スピリッツA (iOS/Android)
・実況パワフルプロ野球 (iOS/Android)
・パワフルプロ野球 栄冠ナイン クロスロード (iOS/Android)
・eBaseball™: MLB PRO SPIRIT (iOS/Android)

For the above titles, you also need to register with the PAWASPI POINT CLUB to use the KONAMI Games Store.
For more details, refer to the following link:
・Get started with the PAWASPI POINT CLUB!
https://pawaspi-point.konami.net/general/about
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・eFootball™ (iOS/Android/Steam)
・eFootball™ CHAMPION SQUADS (iOS/Android)
・Jリーグクラブチャンピオンシップ (iOS/Android)

For the above titles, you also need to register with the eFootball™ Points Site to use the KONAMI Games Store.
For more details, refer to the following link:
・What are eFootball™ Points?
https://www.konami.com/wepes/efootball_point/
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・麻雀格闘倶楽部Sp (iOS/Android)

For the above titles, you also need to register with e-amusement to use the KONAMI Games Store. Refer to the following link for details:
https://p.eagate.573.jp/game/mfc/mfc_sp/web/mfcsp_games_store.html

Yes, a KONAMI ID is required to use the KONAMI Games Store in eligible countries outside Japan.
You must link your user ID for the game app in question to your KONAMI ID and register with the respective points site.
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・eBaseball™: MLB PRO SPIRIT (iOS/Android)

For the above titles, you also need to register with the eBaseball™ Fan Club to use the KONAMI Games Store.
For more details, refer to the following link:
・Get started with the eBaseball™ Fan Club!
https://ebaseball-fan.konami.net
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・eFootball™ (iOS/Android/Steam)
・eFootball™ CHAMPION SQUADS (iOS/Android)

For the above titles, you also need to register with the eFootball™ Points Site to use the KONAMI Games Store.
For more details, refer to the following link:
・What are eFootball™ Points?
https://www.konami.com/wepes/efootball_point/en-us

For the age restrictions and available payment methods of the Japanese KONAMI Games Store, please check the "Usage Notes" in the link for each title.


・実況パワフルプロ野球 (iOS/Android)
https://pawaspi-point.konami.net/general/pawapro_games_store

・プロ野球スピリッツA (iOS/Android)
https://pawaspi-point.konami.net/general/prospi_games_store

・パワフルプロ野球 栄冠ナイン クロスロード (iOS/Android)
https://pawaspi-point.konami.net/general/eikan_games_store

・eBaseball™: MLB PRO SPIRIT (iOS/Android)
https://pawaspi-point.konami.net/general/mlb_games_store

・eFootball™ (iOS/Android/Steam)
https://store.konami.net/global/ja/info/detail/efootball

・eFootball™ CHAMPION SQUADS (iOS/Android)
https://store.konami.net/global/ja/info/detail/efcs

・Jリーグクラブチャンピオンシップ (iOS/Android)
https://store.konami.net/info/detail/jcc

・麻雀格闘倶楽部Sp (iOS/Android)
https://p.eagate.573.jp/game/mfc/mfc_sp/web/mfcsp_games_store.html

For the age restrictions and available payment methods of the KONAMI Games Store in United States of America, please check the "Usage Notes" in the link for each title.


・eBaseball™: MLB PRO SPIRIT (iOS/Android)
https://ebaseball-fan.konami.net/general/mlb_games_store

・eFootball™ (iOS/Android/Steam)
https://store.konami.net/global/en-us/info/detail/efootball

・eFootball™ CHAMPION SQUADS (iOS/Android)
https://store.konami.net/global/en-us/info/detail/efcs

For the age restrictions and available payment methods of the KONAMI Games Store in Hong Kong, please check the "Usage Notes" in the link for each title.


・eFootball™ (iOS/Android/Steam)
https://store.konami.net/global/zh-tw/info/detail/efootball

・eFootball™ CHAMPION SQUADS (iOS/Android)
https://store.konami.net/global/zh-tw/info/detail/efcs

You can contact the KONAMI Games Store through the inquiry form located at the bottom of each store page.

Login is required to use the inquiry form.

You can also access the inquiry form from this link:
■プロ野球スピリッツA Games Store (iOS/Android)
https://store.konami.net/prospi_a/inquiry
■実況パワフルプロ野球 Games Store (iOS/Android)
https://store.konami.net/pawa_app/inquiry
■パワフルプロ野球 栄冠ナイン クロスロード Gamesストア (iOS/Android)
https://store.konami.net/eikan_crossroad/inquiry
■eBaseball™: MLB PRO SPIRIT Games Store (iOS/Android)
https://store.konami.net/global/en-us/mlbps/inquiry
■eFootball™ Games Store (iOS/Android/Steam)
https://store.konami.net/global/en-us/efootball/inquiry
■eFootball™ CHAMPION SQUADS Games Store (iOS/Android)
https://store.konami.net/global/en-us/efcs/inquiry
■Jリーグクラブチャンピオンシップ Gamesストア (iOS/Android)
https://store.konami.net/jcc/inquiry
■麻雀格闘倶楽部Sp (iOS/Android)
https://store.konami.net/mfcsp/inquiry

For questions about KONAMI ID, refer to this link:

・Japan
https://my.konami.net/ja/support/inquiry

・United States of America
https://my.konami.net/en_US/support/konamiid

In the Games Store, the user ID, player name, and current number of items (balance) linked to the app associated with the logged-in KONAMI ID are displayed.

Items purchased in the KONAMI Games Store will be granted to the user ID and player name linked to the app associated with the logged-in KONAMI ID.

Before purchasing, please ensure that the user ID and player name you are using in the app are displayed.

If a user ID linked to your KONAMI ID has not logged into the app for an extended period, you may not be able to make purchases.

Additionally, purchases may be restricted due to age limits set in the app, age restrictions on your KONAMI ID, or missing credit card information required for payment.

Please also check any error messages displayed.

If there is a pending purchase in the app's store, you will not be able to make purchases in the KONAMI Games Store.

If the message "Items are currently being processed for purchase" is displayed,
please wait 10–30 minutes and then check if you can access the purchase confirmation screen in the app's store.

*Before trying to use the Games Store again,
please ensure you can access the purchase confirmation screen within the app's store.

Check your purchase history in the KONAMI Games Store to confirm the purchase process was completed.
If the purchase was completed but the items were not received, contact us through the inquiry form, making sure to include the receipt number in your inquiry.

PayPay users:
If you close the page before the "Purchase procedure complete" screen appears after making a PayPay payment, the purchase process may be interrupted, and the items will not be received.
In such cases, the transaction will automatically be canceled within about 10 minutes, and your PayPay balance will be refunded.

Credit cards registered in My KONAMI cannot be used in the KONAMI Games Store.

However, the card information entered during your first purchase in the Games Store can be saved and used for future transactions.
Note: Credit card information is securely managed by Stripe, a payment processing company.
You can delete registered credit card information from the purchase process screen.

No, purchases cannot be canceled after completing them.

Before making a purchase, confirm that the correct app, corresponding user ID, nickname, and items are selected.

Check to see if the number of purchases, dates, and amounts in your KONAMI Games Store purchase history match the charges.

If you have multiple KONAMI IDs, check the purchase history for each ID.

If, after checking with family and friends, if you still suspect unauthorized use, contact your credit card company immediately to take necessary action, such as suspending the card.

A receipt number is automatically assigned to every purchase.

It is used to identify specific transactions during inquiries.

When contacting support about a purchase, make sure to include the receipt number.

If a purchase password is set in the app, you cannot use the Games Store.
To use the Games Store, disable the purchase password in the app settings.

The KONAMI Games Store may require 3D Secure authentication for identity verification.
If prompted, complete the 3D Secure password authentication set for your credit card.
For any issues with 3D Secure, contact your credit card provider.

If you close the page before the "Purchase procedure complete" screen appears, the purchase process may fail.
In such cases, the transaction will be automatically canceled within about 10 minutes, and your PayPay balance will be refunded. Check your PayPay Transaction History for confirmation.

Items also sold in in-game stores usually have no purchase limits in the KONAMI Games Store either.

However, stated purchase limits like "one per person" apply across both in-game stores and the KONAMI Games Store.
Example: If you purchase a "one per person" item in an in-game store, you cannot repurchase the same item in the KONAMI Games Store.

Also, some items may be available for a limited time only.
Items exceeding the purchase limit or past the sale period cannot be purchased.